Shipping & Returns

Shipping 

Cacha & Co use Australia Post tracking for all deliveries. 

STANDARD SHIPPING

$7.50 flat rate fee on all orders up to $50

Free standard shipping on all orders over $50

 

EXPRESS SHIPPING

$12.50 flat rate fee on Express shipping orders.

Cacha & Co do not currently offer International Shipping. 

 

 

Returns & Exchange Policy

Cacha & Co has a 14 Day return (and refund) policy.
Unfortunately, due to hygiene standards Cacha & Co cannot accept returns or exchanges for change of mind purchases on any used products, unless the product is faulty. To be eligable for a refund, your item must be unused and in the same condition that you received it. It must be in the original packaging and we also require receipt or proof of purchase. Once your item is received and inspected by Cacha & Co we will send you an email to notify you that we have received your returned item. Once your refund has been approved, it will be processed immediately and a credit will automatically be applied to your original method of payment along with a notification that this has been processed.

For change of mind purchases (only on unused items), you will be responsible for paying all shipping costs in order to return your item, these costs are non refundable. If you are shipping an item back to us, we do recommend that you use a trackable shipping carrier or purchase shipping insurance. If you have any further questions, please email us at info@cacha.com.au.

If you believe that in an unlikely event an item you have purchased is faulty and or damaged please contact us immediately  on info@cacha.com.au and we will do our best to solve your issue.

Returns Address

PO Box 5123

Victoria Point Q 4165

 

Have any Questions? 

Just send us an email to info@cacha.com.au and we will get back to you asap.